Is it safe to buy from Olivienne?
Yes. Our website uses SSL encryption and secure payment processors (Stripe and PayPal).

How long does delivery take?
Average delivery time is 7–15 business days. Delays may occur depending on customs and logistics.

Do I get a tracking code?
Yes. All orders include tracking information sent to your email within 5 business days.

Can I change my address after placing an order?
You may request changes within 24 hours of placing the order. After that, we cannot guarantee modifications.

How do I request a return?
Contact us at sac@olivienne.com with your order number, product details, and reason for return.

What if my tracking code doesn’t update?
Tracking updates may take time depending on international transit. Your package is still in transit and will update once scanned at the next checkpoint.